Frequently Asked Questions
Everything you need to know about our curated home collections.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece.
Do you offer international shipping?
Yes, Werner Bronkhorst ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or personalized furniture pieces are non-refundable.
Are your materials sustainably sourced?
Sustainability is at our core. We partner with artisans who use FSC-certified wood and eco-friendly textiles to ensure high-quality, responsible production.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.